Contact Us

Start now. To begin your transfer process, contact us. Let us to help guide you to your retirement goals. 

Have any questions? Contact us by submitting a form below. 

 

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Contact Us

Transferring of a UK pension is a complex issue, and it is important to seek professional financial advice. Our process is clear and transparent and we are available to help you at every step.

Depending on your specific needs the process might change slightly. 

Name *
Name
Phone
Phone
Please leave your number if you would like us to call you back.
 

Please speak with your financial adviser if you have any questions. Alternatively, you can make direct contact either in writing, through our online form or by telephone. +64 3 928 1440

Postal Address

 

Postal Address

Ranfurly Strategic Limited
PO Box 317
Christchurch 8140
New Zealand

 

New Zealand 

Ranfurly Strategic Limited
Level 1, North Lobby
Awly Building
293 Durham Street
Christchurch 8013
New Zealand

Australia 

Ranfurly Strategic Limited
54 Orchard St
Brighton, Victoria 3196
Australia

 

 

 

Key Contacts

 

Physical Address

Level 1, North Lobby
Awly Building
293 Durham Street
Christchurch 8013
New Zealand

The Manager

The manager of the scheme is Ranfurly Strategic Limited.

Postal Address

PO Box 317
Christchurch 8140
New Zealand

 

 

Supervisor

The Supervisor of the scheme is Public Trust

Public Trust
Corporate Trustee Services
PO Box 5067
Wellington 6140
New Zealand

Custodian

The Custodian of the scheme is Public Trust.
 

Public Trust
Corporate Trustee Services
PO Box 5067
Wellington 6140
New Zealand

Auditor

BDO Christchurch is the Auditor of the Scheme.

BDO Christchurch
Level 4, 287/293 Durham Street North,
Christchurch Central,
Christchurch 8013,
New Zealand

 
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Complaints

If you are not satisfied with the service we have provided, you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone +64 3 928 1440, by email complaints@ranfurlystrategic.nz or in writing to Ranfurly Strategic Limited.

For New Zealand and non-Australian Resident members Ranfurly Strategic is a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs. Ranfurly Strategic has 40 days to respond to your complaint. If you are not satisfied with the response, you may refer the matter to FSCL by emailing info@fscl.org.nz, calling FSCL on 0800 347257. Full details of how to access FSCL services can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.

For Australian Resident members Ranfurly Strategic is a member of an independent dispute resolution scheme operated by Australian Financial Complaints Authority Limited (AFCA). If you are not satisfied with the outcome resulting from our Internal Disputes Resolution process you may refer the matter to the AFCA by emailing info@fca.org.au or calling the AFCA on 1800 931 678. Full details of how to access the AFCA service can be obtained on their website www.afca.org.au. There is no cost to you to use the services of AFCA.