Complaints

If you are not satisfied with the service we have provided, you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone +64 3 928 1440, by email complaints@mbfunds.nz or in writing to MB Funds Limited.

For New Zealand and non-Australian Resident members MB Funds is a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs. MB Funds has 40 days to respond to your complaint. If you are not satisfied with the response, you may refer the matter to FSCL by emailing info@fscl.org.nz, calling FSCL on 0800 347257. Full details of how to access FSCL services can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.

For Australian Resident members MB Funds is a member of an independent dispute resolution scheme operated by Australian Financial Complaints Authority Limited (AFCA). If you are not satisfied with the outcome resulting from our Internal Disputes Resolution process you may refer the matter to the AFCA by emailing info@fca.org.au or calling the AFCA on 1800 931 678. Full details of how to access the AFCA service can be obtained on their website www.afca.org.au. There is no cost to you to use the services of AFCA.