Contact Us
Start now. To begin your transfer process, contact us. Let us to help guide you to your retirement goals.
Have any questions? Contact us by submitting a form below.
Contact Us
Transferring of a UK pension is a complex issue, and it is important to seek professional financial advice. Our process is clear and transparent and we are available to help you at every step.
Depending on your specific needs the process might change slightly.
Please speak with your financial adviser if you have any questions. Alternatively, you can make direct contact either in writing, through our online form or by telephone. +64 3 308 0144
Address
Postal Address
i-Select Limited
PO Box 274
Ashburton 7740
New Zealand
Physical Address
i-Select Limited
Level 1
161 Burnett Street
Ashburton 7700
New Zealand
Key Contacts
The Manager
The manager of the scheme is i-Select Limited.
Supervisor
The Supervisor of the scheme is Public Trust
Public Trust
Corporate Trustee Services
PO Box 5902
Wellington 6140
New Zealand
Custodian
The Custodian of the scheme is Public Trust.
Public Trust
Corporate Trustee Services
PO Box 5067
Wellington 6140
New Zealand
Auditor
BDO Christchurch is the Auditor of the Scheme.
BDO Christchurch
Level 4, 287/293 Durham Street North,
Christchurch Central,
Christchurch 8013,
New Zealand
Complaints
If you are not satisfied with the service we have provided, you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone +64 3 308 0144, by email ranfurly@i-select.co.nz or in writing to i-Select Limited.
For New Zealand and non-Australian Resident members i-Select is a member of an independent dispute resolution scheme operated by Financial Dispute Resolution Services (FDRS). If you are not satisfied with the response you have received from i-Select Ltd to your complaint, you may refer the matter to FDRS by emailing enquiries@fdrs.org.nz, calling FDRS on 0508 337 337. Full details of how to access FDRS services can be obtained on their website www.FDRS.org.nz. There is no cost to you to use the services of FDRS.
For Australian Resident members i-Select is a member of an independent dispute resolution scheme operated by Australian Financial Complaints Authority Limited (AFCA). If you are not satisfied with the outcome resulting from our Internal Disputes Resolution process you may refer the matter to the AFCA by emailing info@afca.org.au or calling the AFCA on 1800 931 678. Full details of how to access the AFCA service can be obtained on their website www.afca.org.au. There is no cost to you to use the services of AFCA.